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Microsoft....Is this a joke? (email received from customer servic...


Below is the response I received when I attempted to report a bug in IE 6 to the website...In my opinoin, this is outrageous!

Hello George,

Thank you for contacting Microsoft Online Customer Service.

I apologize for any delay in our response to your issue. Due to an increase in requests, our response may be longer than usual. We appreciate your patience.

I understand you have identified a bug in Internet Explorer 6 and you would like to report this bug.

I request you contact the Microsoft Product Support Services team to submit a report with regard to the bug you have identified in Internet Explorer 6. You may contact them by calling (800) 642-7676. Representatives in this team are available 24 hours a day. You may have to pay for the support and then arrange for a refund if the SP determines the issue is in fact produced by a bug. (I made this line bold...but seriously...I HAVE TO PAY TO REPORT A BUG?)

You may also submit a Product Bug Report through mail by sending a letter containing a complete description of the bug including the actions, software, and hardware associated with the bug and whether or not it is consistently reproducible. This letter can be sent to the address specified below:

NJGeorge

Hi George,

I've filed an internal complaint on this and will post an update when I have one.

-brenda (ISV Buddy Team)




This posting is provided "AS IS" with no warranties, and confers no rights. ISV Buddy Team [MSFT]
MS ISV Buddy Team

Hi George,

Can you please provide me with the URL and method in which you submitted the initial bug? Also, what was the address that the response email came from?

MS ISV Buddy Team
reply 3

You can use google to search for other answers

 

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