Hi,

I´m having a problem with my MSCRM 3.0. When I install the Outlook Desktop Client, on my computer, everytime I that I log on to the CRM application (on my web browser), the SETTINGS folder is no longer available. If I unnistall the Desktop Outlook Client, when I log on to the application trough the web browser, the SETTINGS folder shows up gain.

How can I solve this problem? I need them both working.

Thanks,

Per the support engineer:

I??e researched the issue. I think the installation of outlook desktop client is not the reason why the settings folder is not available. Maybe something else, for example he has not right to access it, caused it.

Hi,

The following plan of action worked:

1. Close the CRM web client;

The web access needs to have a different alias than the outlook access. Use Server Netbios name for one and IP address for the other... See page 18 - Working with Microsoft Dynamics CRM 3.0 - M. Snyder et al.