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Unknown Error 28002 / TF50604 during installaion


Hi,

I can't seem to get TFS installed. I've seen similar issues posted here but no suggested resolutions have worked. We are running Windows Server 2003 SP2, SQL Server SP1, and our AD machine is Windows Server 2003 SP1, Functional Level 2003 in a 2000 Forest (these are the only two servers on the network). The AD machine happens to be running TFS b3 refresh (which we want to migrate to the new machine). All of the TFS* accounts are on the domain and TFSSETUP is an Administrator.

I see the Unknown Error 28002 about 1/3 through the installation:

VSMsiLog:

TfsGSSInit - Irrecoverable error: TF50604: There was an error getting identity information from Active Directory.
09/19/06 11:30:54 DDSet_Status: Process returned 6130
09/19/06 11:30:54 DDSet_Status: Found the matching error code for return value '6130' and it is: '28002'
09/19/06 11:30:54 DDSet_Error: 6130
MSI (s) (8C!44) [11:31:19:309]: Product: Microsoft Visual Studio 2005 Team Foundation Server - ENU -- Error 28002.Error unknown.

09/19/06 11:31:19 DDSet_CARetVal: 28002
09/19/06 11:31:19 DDSet_Status: QuietExec returned 28002
09/19/06 11:31:19 DDSet_Exit: QuietExec ended
MSI (s) (8C:D4) [11:31:19:371]: User policy value 'DisableRollback' is 0
MSI (s) (8C:D4) [11:31:19:371]: Machine policy value 'DisableRollback' is 0
Action ended 11:31:19: InstallFinalize. Return value 3.

dd_vsinstall:

[09/19/06,11:28:35] Microsoft Visual Studio 2005 Team Foundation Server - ENU: Install(): bAttemptInstall: 1
[09/19/06,11:28:35] Setup.exe: GetGlobalCustomProperty({710A502B-4669-405C-A985-BA21545509BA})
[09/19/06,11:28:35] Setup.exe: GetGlobalCustomProperty({710A502B-4669-405C-A985-BA21545509BA})
[09/19/06,11:28:35] Setup.exe: GetGlobalCustomProperty({710A502B-4669-405C-A985-BA21545509BA})
[09/19/06,11:28:36] Setup.exe: GetGlobalCustomProperty({710A502B-4669-405C-A985-BA21545509BA})
[09/19/06,11:28:36] Setup.exe: GetGlobalCustomProperty({39E467CB-8962-4AD8-99F9-864AFF183FD4})
[09/19/06,11:28:36] Microsoft Visual Studio 2005 Team Foundation Server - ENU: CRootComponent::Install(): Starting MSI Installation...
[09/19/06,11:28:36] Setup.exe: GetGlobalCustomProperty({3CFC9708-E1DF-4D5B-AFCF-A49B86D176AE})
[09/19/06,11:28:36] Microsoft Visual Studio 2005 Team Foundation Server - ENU: CRootComponent::SetMsiLogFileName(): Setting MSI Log Name to:C:\Documents and Settings\tfssetup\Local Settings\Temp\VSMsiLog1A3E.txt
[09/19/06,11:28:36] Setup.exe: AddGlobalCustomProperty
[09/19/06,11:30:54] vs70uimgr: Entering DisplayMessage() method.
[09/19/06,11:30:54] vs70uimgr: DisplayMessage_START:Error 28002.Error unknown.
[09/19/06,11:31:19] vs70uimgr: DisplayMessage_END:Error 28002.Error unknown.
[09/19/06,11:31:19] Setup.exe: AddGlobalCustomProperty
[09/19/06,11:31:19] Microsoft Visual Studio 2005 Team Foundation Server - ENU: ***ERRORLOG EVENT*** : ERROR:Error 28002.Error unknown.
[09/19/06,11:31:19] Setup.exe: AddGlobalCustomProperty
[09/19/06,11:31:19] Microsoft Visual Studio 2005 Team Foundation Server - ENU: ***ERRORLOG EVENT*** : ACTION FAILURE:Action ended 11:31:19: InstallFinalize. Return value 3.See MSI log for details.
[09/19/06,11:31:34] Setup.exe: AddGlobalCustomProperty
[09/19/06,11:31:34] Microsoft Visual Studio 2005 Team Foundation Server - ENU: ***ERRORLOG EVENT*** : ACTION FAILURE:Action ended 11:31:34: INSTALL. Return value 3.See MSI log for details.
[09/19/06,11:31:34] Microsoft Visual Studio 2005 Team Foundation Server - ENU: CRootComponent::Install(): Finished MSI Installation
[09/19/06,11:31:34] Setup.exe: GetGlobalCustomProperty({710A502B-4669-405C-A985-BA21545509BA})
[09/19/06,11:31:34] Microsoft Visual Studio 2005 Team Foundation Server - ENU: MsiInstallProduct return code: 1603.
[09/19/06,11:31:34] InstallReturnValue: ROOT_COMP, 0x643
[09/19/06,11:31:34] Microsoft Visual Studio 2005 Team Foundation Server - ENU: CRootComponent::Install(): Setup Failed; MSIInstallProduct return value either ERROR_INSTALL_FAILURE or default.

I did not see an event log.

One note, when the server is cleanly booted, installation first complains that TFSREPORTS does not exist or the password is incorrect. Logging in interactively as TFSREPORTS solves this problem. (I also used this technique to correct the same problem with TFSSERVICE, but I haven't needed to do that again with every reboot like I do for TFSREPORTS.) Perhaps this is another symptom of the same problem?

Thanks for any help you can provide,
-Blake
bcourter
Here was our fix: we had incorrectly set our Static IP to point to an invalid DNS. We also made sure DNS was working correctly on our domain server. (DNS has been turned off.)
bcourter
reply 2

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