index > Team Foundation Server - Setup > Setup cannot access Reporting Server

Setup cannot access Reporting Server


Hi there,

i'm trying to install the Team Foundation Server.
When setup asked me to enter a user for the Report Server.
I created a user TFSReport and added him to Administrator-group and all the sql-groups.
I opened the Report-Server Configuration and configured it so that the TFSReport-User controls the service (works without any errors).
Near to the end of the setup, i get the following error, that setup cannot access the SQL Report server. I should ensure that it is installed, that it runs and that i can access it.

Any idea?


Thanks in advance,


David
Johodefo

The report service account only needs to be a domain account (or local machine account in work group mode). You should not be adding this user to any groups because TFS install will take care of permissions.

Either create a new account for report service, or remove the permissions associated with this account.

David Chicks - MSFT
Unfortunately that did not resolve my problem.

I still get the error:

Error 28804.Setup cannot connect to the SQL Server 2005 Reporting Services report server. Verify that SQL Server 2005 Reporting Services report server is installed and running, and that you have sufficient privileges to access it. Fore more information, see setup logs.


Johodefo
I don't know if this will help or not:
If this is a dual-server install, and you're using the RC version of TFS, the SQL Reporting Services get installed on the Application tier, not the Data tier.
J Meyers
Yes, i am using the RC of TFS, but i did a single-installation. Only option i chose referring to dual-installation was installting sharepoint services 2.0 for server farm, because i read this is better for TFS-Installation.


So, any further ideas?
Johodefo

Check out the warehouse trouble-shooting guide

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=154526&SiteID=1




Team Foundation Help: http://msdn2.microsoft.com/en-us/library/ms181232(VS.80).aspx
Allen Clark - MSFT

On a single server install, report server is configured by SQL, not by TFS install. Before you install TFS, you can try the following to ensure that the report server is installed properly and running.

1) run http://localhost/reports, you get "SQL server reporting services" home page displayed,

2) go to Start\Programs\Microsoft SQL Server 2005\Configuration tools\Reporting Services Configuration. After you connect to your machine, you should see in the left pane all the items are checked except Email settings, Execution Accout and Encryption Keys.

Bo

Bo Cordell
1) home page is displayed

2) all items are checked, including the ones you excepted!?



Johodefo

I'm replying to this, since I had a similar error and found a solution (whether it solves this individual's error, I don't know).

I went into the setup log and pulled out the entire command and ran it from a dos prompt. It failed with the same error, but it also mentioned a 404 error.

It was trying to hit the reporting server and was using the machine name, but my machine had multiple IP addresses, and the one that hosted the report server was not the same as the one the machine name resolved to.

So, I changed the IP address of the report server in IIS to match the machine name IP (stopping for a moment the other web site), and setup finished successfully.

jdn

jdn

jdn -

I am having a similar problem. Could you tell me where to look in IIS for the IP address of the report server?

Also - which log file contained the setup command you used in the DOS prompt? I have found one in each:

Setup Log Parameters: /launcher="C:\DOCUME~1\TFSSet~1\LOCALS~1\Temp\"
MSI Log: e:\atdt\vs_setup.msi

Thanks

socko

I don't remember exactly which log it is, but you'll want to look in the usual places (c:\windows\, c:\windows\system32, and your profile's temp directory...I believe it is in the temp directory) and find the log that has a timestamp that matches the failure time. Inside that log you should find the exact error message and the command that caused it.

In IIS manager, the easiest thing to do is stop all web sites running on port 80 except the one that has the report server, which should be the default web site. It will have a virtual directory called /ReportServer. You may need to set the IP address for that site to the IP address that is reported when you ping your machine name from a DOS prompt (instead of the default *All unassigned*).

jdn

jdn

Here are some more details about my setup experience:

I have successfully installed Team Foundation on a computer in Workgroup mode. Server appears to run as intended.

When I try to install Team Foundation on a computer that is part of the domain it fails when nearly complete. The failure error message is:

Error 28806.An unexpected error has occurred. Verify that SQL Server 2005 Reporting Services report server is installed and running, and that you have sufficient privileges to access it. For more information, see the setup logs.

I have attempted the install using DHCP on the server and also with a fixed IP address. When I try to navigate to http://localhost/reports, I get prompted with a login box to "Connect to 127.0.0.1"

If I login to the prompt using the TFSSetup account I get an ASP.NET exception page stating: The event source "Report Manager" does not exist.

This error is also one of the errors that appears in the MSI setup log. Strangely the event source does actually exist on the server.

I have no idea whether this has to do with limited rights defined in the GPO of the domain or relates to the IP address fix that jdn spoke of. I have tried the installation on a clean system many times to no avail. Each time has been successful in workgroup mode, however.

socko

How many IP addresses do you have?

What are the settings in IIS for the site that hosts the virtual directory /reports?

You can try setting the IP address to *All unassigned* and see if that works. It sounds like some other site has the all unassigned and so that's the web site that is responding.

jdn

jdn

I am having the same problem as the original poster on a single server install. At the very end of the install I get the 28804 error. Running the command that causes it from the command prompt also yields the following: "The underlying connection was closed: The connection was closed unexpectedly".

I have used the Report Server Configuration tool and everything appears normal there. I am able to access localhost\reports and localhost\reportserver just fine. I have no clue why this error is occuring and have found absolutely 0 help in trying to get any help with it.

Any advice would be appreciated.

Shailesh Saini

I think I narrowed the problem down. The command that the installer tries to execute that fails starts out like this:

<TFS install dir>\Tools\createds.exe /setup /install http://<machinename>/ReportServer/ReportService.asmx ...

If I try to connect to http://<machinename>/ReportServer from a browser window on my machine it asks for credentials. If I enter them (my current logon information) then it takes me to the webpage.

However, if I go to http://localhost/ReportServer it works fine without asking for credentials. I think that's where the problem occurs...TFS tries to connect using the machine name and for some reason in that scenario it wants credentials which TFS doesn't supply, thus causing the command to timeout and fail.

Running the exact same command from the DOS prompt, but switching that one part to localhost makes it run just fine.I did this in the command prompt and then hit retry and the installation completed successfully (leaving me to wonder if this will cause problems down the road).

So now the real question is why am I getting asked for credentials when I try to connect to the reports page with the machine name in the path? Is this some setting in IIS or somewhere else that I need to set, so that it doesn't ask me?

Thanks.

/s2

Shailesh Saini

I did that Shailesh said but I had the messagge as:

Cannot finish the request on Microsoft SQL Server Reporting Server. Please check that Microsoft SQL Server Reporting Services and Windows service are running an
d you have sufficient privileges on the data tier: The operation you are attempting requires a secure connection (HTTPS). ---> The operation you are attempting requires a secure connection (HTTPS).
Data source creation failed.

Then I removed Required Secure Socket layer Connections in Reporting system configuration manager and ran the command createds again and this time it worked and then I retried the setup and it finished successfully.

Mohsen

Mohsen Kokabi

In response to "So now the real question is why am I getting asked for credentials when I try to connect to the reports page with the machine name in the path? Is this some setting in IIS or somewhere else that I need to set, so that it doesn't ask me?"

You'll get prompted for credentials if the client you are using is a Win2K3 server with Internet Explorer Enhanced Security Configuration installed. If that's the case, you should see this when you connect to any web site, such as www.msn.com. I hit this any time I use IE on my server.

Allen I Clark
you need to make sure that you have "scripts and executables" selected for execute parmissions:
kungfufita

Wow... This works. I had the same problem. I installed Reporting Services 2005 side by side of Reporting Services 2000. Went through the migration document http://msdn2.microsoft.com/en-us/library/ms143724 and everything went fine. But, if no one accesses the reports for a day or two and if anyone tries to access http://<ReportServer>/reports, I get the message "Cannot access Reporting server". If I try to access http://<ReportServer>/reportserver, then I can access reports using the first link. I changed my virtual directory settings to execute Scripts and Executables and now everything works fine.

Thanks

Mrsql2005
reply 19

You can use google to search for other answers

 

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